Facebook Pixel Customer Service Specialist | Horry-Georgetown Technical College

Customer Service Specialist

Customer Service Specialist - Certificate

Program Requirements:

View PDF

Admission Type:

General College Admission
Visit Admissions


(843) 347-3186

a group of students discuss business

The Customer Service Specialist Certificate is designed to offer students a more focused program of study in relation to the customer care industry.  Students will gain a background in basic business, management, and marketing fundamentals, with focused attention placed on the highly-sought after customer service aspect of the industry.  Students may apply all of the credit hours earned with this certificate toward completion of the Associate in Applied Science (AAS) in Business Administration degree.

The Customer Service Specialist Certificate can be completed via face-to-face, hybrid (50% face-to-face/50% online), and 100% online options.  To offer the highest degree of flexibility to our students, the Customer Service Specialist Certificate is available 100% online from the comfort of your own home.

Career Outlook

Graduates of the Customer Service Certificate program find that they have a general understanding of the principles of business. While most graduates of this program go on to complete their Associate in Business Administration degree, employment opportunities can be found in the following fields:

  • Banks
  • Education, legal and medical offices
  • Construction companies
  • Retailers
  • Real estate companies
  • Government agencies

For more information about careers, visit O*Net Online for an overview of South Carolina and National earnings statistics, and Career Services for more employment, career, and professional development resources.

Mission/Purpose Statement:

The Customer Service Specialist Certificate program aims to provide students with a focused program of study in customer care through both traditional and distance learning delivery methods.


  • Students will be competent in basic customer service functions
  • Students will communicate effectively
  • Students will use critical thinking and problem-solving skills
  • The program promotes professional behaviors and lifelong learning
  • The program will effectively meet the needs of the community for entry level customer service jobs

For more information, contact:
Theresa Strong - (843) 349-7559

Curriculum Sequence

Listed below are two options for completing the Customer Service Specialist Certificate. Please see your academic advisor for assistance with course selection and registration.

Option 1 Course Title Semester Credit Hours
BUS 101 Introduction to Business 3
MGT 101 Principles of Management 3
MKT 101 Marketing 3
BUS 220 Business Ethics 3
MKT 110 Retailing 3
MKT 135 Customer Service Techniques 3
  TOTAL 18
Option 2    
First Semester    
BUS 101 Introduction to Business 3
MGT 101 Principles of Management 3
MKT 101 Marketing 3
Second Semester    
BUS 220 Business Ethics 3
MKT 110 Retailing
MKT 135  Customer Service Techniques