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COVID-19 FAQs

COVID-19 Student Information

The HGTC faculty and staff appreciate your patience and understanding as we continue to work hard to keep the College community safe in the face of unprecedented challenges presented by COVID-19. We will continue to keep you updated of any new developments with respect to the college.

Go to FAQs, view our Phased Re-Entry FAQs, or see our tips for taking online classes.

Learn about the Coronavirus Aid, Relief, and Economic Security (CARES) Act, which includes funds to assist qualified students in need during the pandemic.

Testing Center

The Testing Center is open by appointment only.  Tests and exams can be scheduled by going to www.hgtc.edu/testing.

Limited Access Applications and TEAS Testing

HGTC is now offering the TEAS exam to be administered remotely (from your home) at no charge to you (HGTC students only). Non-HGTC students will pay for test and fees.  Register for TEAS testing.

Barnes & Noble Bookstore

The Barnes & Noble bookstores and College Grounds are closed to the public.  To meet the needs of our students, purchases can be made online at www.hortec.bncollege.com. Orders will be filled during Conway store hours and shipped to you with FREE shipping. All business hours are subject to change. Please keep an eye on the bookstore social media for immediate updates.

Commencement

Commencement has been postponed.  At this time, a date has not been set.  Please check back for updates.

All Students

Please know that we are available for our students who may be experiencing difficulties. You may contact our counselor, Kim Lewis (kimberly.lewis@hgtc.edu), or may contact Beth Havens, Director of Student Development (beth.havens@hgtc.edu), for information about food, shelter, or other needs you may have. We are glad to help connect you with resources and support as our HGTC family works together to ensure you have what you need during this difficult time.

FAQs

During this unprecedented situation, all courses at HGTC are being delivered through online instruction. This means you will utilize the college’s Learning Management System, D2L, to participate and complete your coursework for the remaining of the semester.

Typically, the majority of your work can and will be completed asynchronously, meaning you can complete it on your own time, as long as the work is submitted by the due date, identified by your instructor. However, there may be instances where your instructor offers a synchronous activity, where you will log in “LIVE” and interact with them and/or your classmates at the same time. If this is the case, your instructor will communicate with you in advance when this live interaction will take place and with what technologies.

HGTC Students can access D2L from WaveNet. Instructions are provided below. You can also access the DLi Student Resource Guide for more information.

Accessing WaveNet and D2L

  1. Direct your browser to the HGTC home page.
  2. At the top of the page, click on the WaveNet link. (You will need to log on, using the provided credentials from HGTC)
  3. Once logged into WaveNet, click on the My Student tab at the top of the page.
  4. Scroll down to My Courses and click the D2L icon.
  5. This will direct you into D2L and from there, you can navigate your courses within D2L, utilizing the My Courses tab on the right of the page.

You can also watch the DLi Virtual Tour, which demonstrates these tasks.

Instructors at HGTC will use a variety of communication methods with you, including:

  • HGTC email
  • D2L News Items
  • Content in D2L
  • Discussions in D2L
  • Chat via Skype or other identified communication tools

Please make sure you are responding and communicating with your instructor regularly.

Depending on the task, assignments will be submitted in a variety of ways. This can include:

  • D2L Dropbox (typically when you are submitting written assignments)
  • D2L Discussions (typed discussions with your instructor and/or peers to replicate a conversation)
  • D2L Quizzes (taking a quiz, test or exam online)
  • Third Party Applications: some courses use an additional online platform, usually tied to your course textbook. These applications will have specific instructions for submitting assignments which will be communicated to you.

You can also access the DLi Student Resource Guide for more information.

Additionally, You can also watch the DLi Virtual Tour, which demonstrates these tasks.

Students can access graded assignments under the Tools Tab in D2L.

Accessing Grades

Click the Tools Tab and choose Grades to view your grades for your course.

Official grades are provided to students through WaveNet, by clicking the My Student tab and scrolling down to Student Grades.

The D2L gradebook is provided for student convenience only. Contact your instructor if you have questions regarding your course grade.

You can also access the DLi Student Resource Guide for more information here:Click HERE for DLi Student Resource Guide

HGTC Faculty will still be taking weekly attendance in the online environment. In order to be counted as “Present”, each student must submit academic assignments weekly. Failure to submit an assignment each in any given week will result in you being marked absent for the week. Excessive absences in your online course may result in you being withdrawn from the course. If you have questions and/or concerns regarding the attendance protocol, please contact your instructor directly to discuss.

"Netiquette", a condensation of the words "network" and "etiquette", is the term commonly used to refer to conventions adopted by Internet users on the web, mailing lists, public forums, and in live chat. By being aware of these conventions you can ensure that your interactions online stay positive, friendly, and informative. Using Netiquette is expected of ALL HGTC student in the online environment. Please be respectful, professional and accurate at all times in your online course-related interactions. Please read more on HGTC’s Netiquette expectations.

If you are experiencing any issues with accessing the D2L environment or other technical issues, Please visit our TECH Central site.

We know this transition may be difficult for some. If at any time you are struggling or need assistance with your class, PLEASE, contact your instructor immediately! They will work with you individually to understand the issue and/or concern and will work with you to the best of their ability to ease the situation and get you on the right path to success.

No, all college-scheduled functions have been postponed or cancelled at this time.

No fines of any kind will be assessed for any materials or items checked out from the library through the spring and summer semesters. The due date for all items will be extended to the first day of the fall semester. While overdue fines will not be assessed students will still be responsible for items not returned at that time.

While the physical library may be closed, the vast majority of library resources are available online. Each student has been assigned a Personal Librarian as follows:

  • For individualized library help with a class based in Conway if your last name starts with A-M you should contact christopher.williams@hgtc.edu.
  • For individualized library help with a class based in Conway if your last name starts with N-Z you should contact richard.moniz@hgtc.edu.
  • For individualized library help with a class based at Grand Strand you should contact jennifer.fickenworth@hgtc.edu.
  • For individualized library help with a class based in Georgetown you should contact jo.henry@hgtc.edu.

Internet Availability: During the extended school closure, Internet access is available in the parking lots of any HCS school building. Parking for Internet access is allowed in these areas between 7:00 a.m. and 7:00 p.m., Monday through Friday.

Comporium: To learn more, call 800-403-2667 or chat online with a member of the customer service team at https://www.comporium.com/.

Spectrum: Call 844-488-8395 to enroll in the program. - Spectrum’s is offering free offer for 60 days; however, we may have students in rural areas that Spectrum doesn't provide service.

HTC will donate free service installation and free tier 1 Internet service until the end of the semester to these students. Students will be notified about 1 month before service ends to be given the opportunity to continue service or request a disconnect. If HTC installs equipment that is not returned when service is disconnected, usual equipment fees will apply. Please ask students who are interested to contact us at 843-369-7000 to arrange for their Internet service installation. They will need to identify themselves as an HGTC student.